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This podcast is dedicated to providing the key ingredients to transform your employees into a dream team that creates consistent results in every aspect of the business including; team empowerment, leadership, business development, communication hiring, and firing. 

As some of the country’s leading staffing & management consultants, we help business owners (Entrepreneurs) and the team that support them (Intrapreneurs) to powerfully connect and work together to grow the business, together.

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  2. Episode 239: Fix Your Intake

Episode 239: Fix Your Intake

Jan 16, 2024

In this episode, Molly dives deep into the intricacies of law firm intake systems, debunking common myths and confronting the inefficiencies rampant in the industry. She dissects show rates, conversion tracking, and the proper categorization of leads and clients, emphasizing that knowledge coupled with action is the true catalyst for power. The key to mastering intake isn't found in a fancy spreadsheet or dashboard; it's in the gritty details of each step and interaction. 

 

Key Takeaways:

 

  • Intake systems and processes are frequently mismanaged in law firms, needing more action-oriented understanding.
  • True show rates involve clients showing up prepared and engaged, rather than a simple follow-up call.
  • It's crucial to track metrics by practice area and individual team member performance.
  • Intake doesn't stop at the first call; it extends to the moment the file closes after a client's matter is fully resolved.
  • Employees, empowered with the right knowledge and processes, can become instrumental in transforming law firm efficiency.

Quote for the Show: "Knowledge is power with action and execution." - Molly McGrath

 

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