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This podcast is dedicated to providing the key ingredients to transform your employees into a dream team that creates consistent results in every aspect of the business including; team empowerment, leadership, business development, communication hiring, and firing. 

As some of the country’s leading staffing & management consultants, we help business owners (Entrepreneurs) and the team that support them (Intrapreneurs) to powerfully connect and work together to grow the business, together.

Dec 10, 2019

Molly McGrath discusses client follow-up and cancellation with technology guru, John Rehbein, Owner and Consultant at Ettinger Consulting, a certified action step company that is committed to improving, enhancing, and sustaining relationships with clients.


What You Will Learn in This Episode

  • How to navigate a conversation and handle a conversation around cancellations and or reschedules with clients
  • How to run effective confirmation, follow-up, and intake calls
  • Understanding and applying action steps to outsource client services
  • Why your data matters and making sure it is understandable and reportable
  • Ways a consulting company can help sustain your client/business relationship


About John Rehbein

John has over a decade of experience in coding, programming, legal database software, graphic design, and business management. John, too, has worked in multiple law firms for several years in client development and serving as their client educational director.


Links and Resources

Hiring & Empowering Solutions on Facebook