Jan 31, 2023
Knowing the numbers for your
company and staying on top of them is the key to running a
successful business. However, these aren’t the typical numbers that
you are used to such as your PNLs, this is about your front of
house for your office. John Rehbein is the Founder of Ettinger
Tech, LLC and he’s joining the host Molly McGrath to talk about an
amazing tool he has created to help law firms stay more
- The Client Goal Calculator will help any law to
better understand their goals and their reporting. Oftentimes law
firms want to jump head first into reporting but they don’t know
how the process works and end up confused and
- Think of the goal posts that you want to set
for your company (ie, how many engagement agreements you are
looking for, etc) and that can better help you understand what you
need to do to meet those goals.
- You might have plenty of leads, but it could
turn out that people aren’t signing the agreement to work with you.
That’s where the Client Goal Calculator comes in handy as it points
out your pain points and can help you try to fix them.
- It’s ok not to know everything. When people are
calling your firm, you don’t need to have an answer for them right
away but you tell them you will find the answer and then call them
back once you have it.
- Don’t be afraid to pick up the phone and talk
with clients. It’s just like talking with
- Oftentimes, the questions that are being asked
by people over the phone are the same questions, so you start to
develop more knowledge around the question.
- You will want to develop a list of red flag
questions. This will help you to weed out people who would
otherwise be a waste of time, and if people pass the test of the
red flags then you can proceed forward with them and book more
appointments with them.
Quote of the
"Stop Wasting Time Just to Look
Busy." - Ettinger Tech
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