Aug 23, 2022
In any law firm, there is one
person who is an unsung hero and contributes more than you could
ever imagine to the team. That would be the person who sits at your
front desk. It’s the most important position in not just law firms
but in any business really. Join the host Molly McGrath as she
shines a light on the receptionist position and how important
hiring the right person for that position can be.
- The answer to every problem you have in your
business is in the room. Just look at the person at the front desk
and they will be able to help you.
- Every time you look at the filling cabinet and
you get stressed out and not sure how to deal with it, the front
desk person can help you clean it up and make it nice and
- A good front desk employee can help to organize
you and get you motivated to get back on track for a
- The receptionist is the one who talks with the
clients and knows what they want, so they can help you figure out a
better way to reach out to them.
- Make time to sit down and talk with the
receptionist and be as honest and authentic as you can be and make
them feel included in the company.
- Don’t be afraid to ask the front desk person
about what they see in their role and how you can better serve
- It’s important to know if the person at the
front desk is capable of giving you ideas or bantering and being a
part of the company.
Quote of the
"Share what's waking you up at 2
a.m. and a rockstar CSC will go to battle for you."
Ways to Tune In:
Hire & Empower is produced by
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